FREQUENTLY
ASKED
QUESTIONS
Have questions?
We've got answers!
Here are some of our most asked questions...
YARD CARDS
What is a yard card?
A Yard Card is a display made up of different elements such as phrases, numbers, letters, and decorations to celebrate a special occasion or commemorate a significant event. These items are then arranged in your grass to create a stunning visual sign referred to as a Yard Card!
What are yard cards made of?
Yard Cards are made of durable and resilient corrugated plastic. The bright and vibrant images are printed directly to the material creating a waterproof and weather resistant material. We love that we can reuse our materials over and over again, cutting down on waste like that of single use decorations.
What kind of things can you celebrate with a yard card?
You can celebrate or commemorate any event or occasion with our signs and displays. We have the honor of sharing birthdays, anniversaries, promotions, graduations, retirements, engagements, births and baby showers! Some of our FAVORITE celebrations are MILITARY HOMECOMINGS!!!
​
FULL SERVICE RENTALS
What time will my Yard Card be set up?
Our Yard Card Artists arrive anytime between 9PM the night prior to your reservation and 9AM the morning of your reservation.
How will I know when you will arrive?
Your artist will contact you via text within 60 minutes of arrival to provide you with their estimated arrival time.
Should I come out and help you set up?
Our artists are trained to install your yard cards in the blink of an eye! We pride ourselves on making your celebration easy AND a fun surprise for the recipient. We ask that your artist be allowed to focus on the design process without distraction or assistance.
May I request a specific delivery time?
We always try to accommodate our clients, however due to an ever-fluctuating route schedule we cannot guarantee a specific install window.
​
OUR SERVICES
Where do you deliver?
We deliver yard cards and displays to the following areas:
Amelia Island, Fernandina Beach, Yulee, Wildlight, Callahan,
What if I'm not in your delivery area? No worries!
We still offer services just with a travel fee added.
($25-$100 depending on the distance)
If you are in Jacksonville & prefer local rental companies we do recommend
-
North Jacksonville: Xpressions on the Yard
-
Oakleaf/Clay: Peacock Announcements
​
What is the Yard Card Club?
Life gets busy- we get it! Our Moments Made Big Card Club makes celebrating easy by letting you pay monthly for the displays you'll use throughout the year.
Once you're signed up, you can go ahead and schedule your celebrations in advance-then sit back and let us handle the rest! Not sure on dates yet? No worries, you can always reschedule. Need to make a change? Just let us know-we're happy to help.
Want to surprise family or friends in our service areas? We can do that!
Learn more by visiting our membership page... CLICK HERE.
​
Can our Yard Card say ANYTHING?
We love helping you celebrate, but we do keep things family friendly. Moments Made Big reserves the right to decline any wording that is inappropriate, offensive, or not in line with our brand. If that ever happens, you'll receive a full refund.
WEATHER
What happens if it rains?
No worries at all-our yard cards are made from durable, waterproof material & can handle rain just fine!
What if a BAD storm springs up?
Weather can be unpredictable. If severe weather is expected, we'll reach out & work with you on the best option- whether that's adjusting the timing or rescheduling.
Should I take the yard card down if it's really windy?
Our displays are built to handle normal wind and weather. That said, if conditions get extreme or you feel uncomfortable, please reach out to us and we'll help figure out the best solution.
Delays
If severe weather delays setup, we'll keep you updated with timing. If weather prevents us from setting up, you'll have the option to reschedule or receive a refund.
Cancelations
In the event of a tropical storm or hurricane, yard card rentals will be canceled. You will be given the option to reschedule for another date, or request a full refund.
​
DO's & DON'Ts
DO (please)
-
Water your lawn the night before (even if rain is in the forecast-Mother Nature does her own thing!)
-
Pick up your yard (its dark out... we can't see where we're stepping... or WHAT we're stepping in)
-
Turn on the porch lights, garage lights, and any outdoor lighting-it helps us see & keeps everything safe
-
Make sure ONE(1) adult in the home knows we are coming, things get awkward when everyone is surprised there is someone on the lawn
-
TAKE lots of pictures and tag us on Facebook & Instagram! We love seeing your celebrations!
-
Most importantly....HAVE FUN!!! You've got something to celebrate-enjoy it!
DON'T (seriously, please don't)
-
DO. NOT. MOVE. THE. DISPLAY. If there are any issues with the placement of the display please contact us we will make it right 904-502-8232. If a display is moved and damages occur a fee of $15/piece will be charged to your card on file. If a display is moved and damages occur requiring replacement of materials a fee of $25/piece will be charged to your card on file.
-
NO LANDSCAPING near the display or within 15 feet. Cut grass will stain our materials resulting in damage fees ($15/piece). Landscaping equipment and debris can and will puncture and damage our materials resulting in replacement fees ($25/piece).
-
NO Roughhousing or playing near displays. While our displays are wonderful for taking photos they should not be a play area. Parents are encouraged to maintain supervision of their children near the display.
-
DO NOT ATTACH ANYTHING TO THE DISPLAY. Please do NOT tie balloons, streamers, ribbons, or any other additional decorations to the display. The additional weight may damage our structural pieces and will result in a damage fee ($15/piece).
-
DO NOT USE SILLY STRING around the display. Silly string will adhere to our signs resulting in permanent damage and replacement fees ($25/piece).